Refund policy

Return & Refund Policy

We have a 30-day return policy. This means you have 30 days after receiving your item to request a return.

Return Eligibility

To be eligible for a return, your item must be in the same condition that you received it: unworn, unused, with tags, and in its original packaging. You will also need to provide the receipt or proof of purchase.

How to Start a Return

To start a return, please contact us at trunggioiqilnbsf@gmail.com.

If your return request is accepted, we will provide you with return instructions, including where to send your package. Please do not send items back without contacting us first. Items returned without prior authorization may not be accepted.

You can always contact us at trunggioiqilnbsf@gmail.com

 for any return-related questions.

Damages and Issues

Please inspect your order upon delivery and contact us immediately if the item is defective, damaged, or if you receive the wrong item. We will review the issue and work with you to make it right.

Exceptions / Non-Returnable Items

Certain types of items cannot be returned, including perishable goods, custom or personalized products, personal care goods, hazardous materials, flammable liquids, or gases.

We also do not accept returns for gift cards or final sale items. If you have questions or concerns about whether your item is eligible for return, please contact us before making a purchase.

Exchanges

We do not offer direct exchanges. The fastest way to receive a different item is to return the original item first. Once your return is accepted, you may place a separate order for the new item.

European Union 14-Day Cooling-Off Period

Notwithstanding the above, if your order is shipped to the European Union, you have the right to cancel or return your order within 14 days of receiving it, for any reason and without justification.

As stated above, the item must be in the same condition that you received it: unworn, unused, with tags, and in its original packaging. You will also need the receipt or proof of purchase.

Refunds

We will notify you once we have received and inspected your return, and we will let you know whether the refund has been approved.

If approved, the refund will be processed to your original payment method within 10 business days. Please note that it may take additional time for your bank or credit card company to process and post the refund.

If more than 15 business days have passed since we approved your refund, please contact us at trunggioiqilnbsf@gmail.com.